Please note that all paper orders are non-returnable

Customer Service Advisor

Working within a vibrant, busy team, this is an excellent opportunity to work in a fast paced and varied role with a team who are passionate about providing the best customer service in the business!

We are looking for someone who can demonstrate the ability to multitask successfully, with strong written and verbal communication skills, the ability to work to deadlines, and be flexible in their approach to tasks. Attention to detail is essential, alongside the ability to move from one task to another, working with and supporting the wider team when required.

The role includes day to day communication with customers to include:

  • Processing of sales orders and sending order confirmations
  • Dealing with general sales or service queries
  • Proving non core quotes for follow up
  • Dealing with and resolving low level complaints and issues
  • Dealing with all delivery enquiries
  • Organising returns process and follow ups
  • Sending customers back order notifications and recommending alternatives
  • Adding non-core quotes to contracts when required
  • Proactive selling of additional lines or divisions
  • Setting up and managing new requirements on the external clothing management system
  • Communicate with account managers if escalation required after resolution attempts
  • Look after critical care customers on Account Managers instructions

Preferred Skills

  • Excellent verbal and written communication skills
  • Ability to manage a high volume of tasks and prioritise effectively
  • Able to demonstrate activity listening skills to resolve customer queries
  • Able to deal with complaints effectively
  • Take ownership
  • Stoke-on-Trent
  • Reference: CSA
  • Up to £ negotiable per annum

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Contact Us

  • J.G. Fenn Ltd.
    F3, Trentham Business Quarter,
    Bellringer Road,
    ST4 8GB

  • This email address is being protected from spambots. You need JavaScript enabled to view it.


    © J.G. Fenn Ltd. | Company number: 00100566